Police Mutual is a not-for-profit organisation run by, and for, its members. It offers a range of products and advice around savings and investments, insurance, personal loans, mortgages, pensions and healthcare. The society has no shareholders, so it can use its resources to improve the lives of members and invest in their wellbeing and the things that matter most to them.
Police Mutual has a network of Police Force Authorised Officers (FAOs) and Police Authorised Officers (AOs) who are serving police officers and police staff. They volunteer their time to promote Police Mutual products and services in their respective forces.
The FAO AO communication iOS and Android app
Police Mutual needed to create a communcation app for these officers to help them communicate with members. So Haywyre was chosen to design and develop an app that could be downloaded by the FAOs and AOs. The app also allows members of the society to learn more about the help available to them. They can access their own accounts to get personalised information.
We worked closely with a team from Police Mutual to create an interactive prototype. This allowed us to test concepts and ideas out with the people who would use the finished app before we started building it. The prototype used sample data, which allowed the Police Mutual team to see how their content would appear and make any changes.
How does the app work?
The FAOs and AOs receive a unique log-in to access training and marketing materials, community updates and best practice information. This helps them in their roles, to promote the services to staff members and officers.
We created an app that provides quick and safe access to:
- Information about Police Mutual
- Product information
- Latest news, articles and special offers
- Upcoming events
- A members account login to open up additional content
- Useful links
- Contact details
The app runs on Apple (iOS) and Google (Android) phones. It can be downloaded from both their app stores.
The content is controlled by Police Mutual using the same content management system that runs its website. The app connects to the Police Mutual API and pulls out the latest data.
We used industry-leading business tools and methodologies to enable the smooth flow of information between us and the Police Mutual team during the development of the app. This included Agile/Sprint project management processes; Monday.com; Adobe XD and Jira.
We had a clear understanding of the timescales and targets for the project. Our collaborative approach to building a prototype and incorporating the ideas and feedback of the people who would need to use the iOS and android app enabled us to build a solution that met the needs of Police Mutual.
Andrew Wilding, senior digital marketing manager with the Police Mutual group, said:
“Haywyre were an absolute joy to work with throughout the app project. For Police Mutual Group this was the first real foray into app development and Haywyre brought both a high level of expertise and something that I found more useful than anything – absolute calmness.
With a strict deadline for delivery, Haywyre assisted in the planning of the project offering clear timescales and were always available when needed.
When it came to delivery, Haywyre were able to offer clear instructions and assistance with getting the app onto the app stores, and assist in explaining the process and usual timescales.
Throughout the project we had regular calls for progress, and Haywyre’s clarity and understanding of where they were in terms of development helped assist in understanding if we were on track as a whole. I would without a doubt use Haywyre again, and have already passed on their details to other potential clients.”